Every mirror is covered for two years from the date of delivery. The warranty applies to the original purchaser and covers defects in materials and workmanship in normal residential use.
We are clear about this so there are no surprises later.
Your order number is your proof of purchase. There is nothing to register.
Use the warranty and support claim form. It asks for your order number, the product, a short description and a couple of photos or a video. We reply within one business day with next steps.
For most electrical faults we send a replacement driver or LED module first, because that resolves the majority of cases without removing the mirror. If the glass itself needs replacing we arrange collection and a new unit.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Parts and workmanship on every piece
Response time on warranty claims
