If you change your mind, you may request a return within 14 days of receiving your order, provided:
A 20% restocking fee applies to change-of-mind returns.
Customers are responsible for all return delivery costs.
Change-of-mind returns cannot be accepted for:
These exclusions do not affect your rights under Australian Consumer Law where a product is faulty or otherwise fails to meet a consumer guarantee.
Before returning an item, please submit a request through our Warranty and Support Claim Form with your order number and reason for return.
Once your return has been approved, we will provide return instructions.
Please do not send products back without prior approval.
Products must be securely packaged to minimise the risk of damage during transport.
Once your returned product has been received and inspected, we will confirm whether the return has been approved.
Approved refunds will be processed to the original payment method.
Any applicable restocking fees or return delivery charges relating to a change-of-mind return will be deducted from the refund.
Please allow several business days for your bank or payment provider to process the refund after it has been issued.
If your product arrives damaged, incorrect or faulty, please submit a Warranty and Support Claim with your order details and clear photos of the product and packaging.
Please notify us of visible transit damage as soon as reasonably possible after delivery.
Faulty products are covered by applicable rights and remedies under the Australian Consumer Law. These rights are separate from our change-of-mind returns policy.
For returns, damaged deliveries, faults or warranty enquiries, please use our Warranty and Support Claim Form and our team will assist you.
